FAQs
How can we help you?
Our frequently asked questions will tell you everything you need to know about the rug cleaning process. Can’t find the answer you’re looking for? Get in touch with us directly and we’ll answer any additional questions you might have.
Rug Cleaning
We have three different cleaning packages and our prices start at £15.95 per square metre. For a detailed quote, please fill out our contact form or click on the ‘Get A Free Quote’ button at the top of the page.
We endeavour to get your rugs washed and back to you as soon as possible. Our current turnaround is approximately two weeks but this may be longer during busy periods.
We can clean rugs up to 8m x 5m.
All rugs are dried thoroughly in our temperature and humidity controlled drying room before they can leave us. We test all rugs with a protimeter before they leave the drying room to ensure they are completely dry and safe to be stored if needed.
We can clean rugs using various methods right the way from full immersion washing to dry cleaning completely. All rugs are tested for colour bleed and shrinkage prior going into our wash pits and it is this test that will determine the best method of cleaning.
All rugs go through our beating machine to remove built up dirt and dust. Whilst the back of the rug is gently beaten the secret is that the machine harnesses over 40,000 harmonic vibrations per minute. It is these vibrations that shake all the dry soil out from the rug without the need of heavy aggressive beating.
We can clean natural fibre rugs. However, there are risks involved including, but not limited to, discolouration, change of texture, shrinkage and dye migration. Unfortunately it’s not possible to tell how a natural fibre rug will react until after it has been washed so we accept these rugs for cleaning only at our client’s risk.
The cleaning process usually takes about two weeks. If you need your rug(s) cleaned within a specific timeframe please enquire with us directly, as we may be able to accommodate for a charge.
We can clean natural fibre rugs. However, there are risks involved including, but not limited to, discolouration, change of texture, shrinkage and dye migration. Unfortunately it’s not possible to tell how a natural fibre rug will react until after it has been washed so we accept these rugs for cleaning only at our client’s risk.
We recommend that all rugs are cleaned at least every 6 months to one year. This helps to prevent dirt and dust buildup in the fibres of the rug, and keeps rugs in their best possible condition.
We are insured up to £50,000 per item depending on which cleaning package is selected and this is subject to our terms and conditions.
We can clean viscose rugs but this is at the client’s risk as viscose rugs can be affected by liquid. Find out more about viscose rugs here.
We can clean natural fibre rugs. However, there are risks involved including, but not limited to, discolouration, change of texture, shrinkage and dye migration. Unfortunately it’s not possible to tell how a natural fibre rug will react until after it has been washed so we accept these rugs for cleaning only at our client’s risk.
Collection & Delivery
Yes, unlike other rug cleaners our rug cleaning service covers the whole of the UK! We offer local collection and delivery options, a courier for collecting and delivering rugs outside of our local area and a choice of drop off points.
The local collection/delivery driver will give you a call when they’re on their way to you. We aim to give you as much notice as we can, but please be aware this is not always possible. Rugs are generally collected/delivered between 8:00am and 5:00pm.
Unfortunately, due to how our deliveries work we’re not able to allocate you a 1-hour collection/delivery window. We apologise for any inconvenience this might cause.
Certainly! We cover the whole of the UK and have a courier available to ship rugs to and from customers. Our courier can take any rugs with a pule up to 2cm, and a width up to 2m. If you choose our courier service, we will send you packaging through the post to wrap your rug in and then arrange for our courier to collect it.
Customers are welcome to organise their own external courier to transport rugs. However, please be aware of our opening hours as we are unable to take in any deliveries made outside of our opening hours.
Other Services & Products
We do! Visit our Rug Repairs page for more information, or send us an email to hello@theruglaundry.co.uk and we can advise on how we can help.
We can offer an external rug dyeing service. Please get in touch with the details of your rug and to find out more information.
Our high-performance premium underlay has been developed and engineered to obtain the best anti-slip performance on smooth or carpeted floors. It will help maintain the appearance and life span of your rug and reduce the risk of trips and falls.
Our anti-slip underlay is available in a range of sizes and it can be purchased via our website.
For help using our underlay, you can watch our informative video. For more information about our underlay, please visit our Anti-Slip Underlay page.
We have a range of cleaning products which can be used on your rug at home. These include:
- Eco Spot & Stain Remover
- Smells Good, a fragrance for rugs and carpets.
- Virus & Bacteria Eliminator
- Blitzzz, a carpet and upholstery spot remover and sanitiser.
- Hand Sanitiser
You can buy these products on our website here.
Yes, please visit our sister company Clean Rescue for all of your carpet and upholstery cleaning needs.
Payments
We take all rug cleaning payments via our online secure payment system. We do require a 50% deposit to be paid upfront with the remaining 50% due once the rug has been cleaned. Once you’re booked in with us we can email you your invoice which will include a link to click on and pay online. It’s simple and easy to do! We also accept payments via BACS.
Online orders can be paid for via our website shop.
Please note: Unfortunately we’re not able to accept payment via cash or a cheque.
Rug Cleaning Packages
Economy
Automatic Machine Wash- Recommended For Synthetic Rugs
- Pre-Wash Visual Inspection
- Insured Up To £200
- Fringe Cleaning (Machine Only)
- Disinfection (BSEN1040 Standard)
- Pre-Wash Dye Stabiliser
- 54 Point Pre-Inspection Report
PRO CLEAN
Automatic Machine Wash- Recommended For Synthetic & Wool Rugs
- Pre-Wash Visual Inspection
- Insured Up To £2,000
- Fringe Cleaning (Machine Only)
- Disinfection (BSEN1040 Standard)
- Pre-Wash Dye Stabiliser
- 54 Point Pre-Inspection Report
PREMIUM+ HANDWASH
Premium Wash By Hand Or Machine- Recommended For Handmade, Oriental, Persian, Delicate & Antique Rugs
- Pre-Wash Visual Inspection
- Insured Up To £50,000
- Fringe Cleaning (Detailing By Hand)
- Disinfection (BSEN1040 Standard)
- Pre-Wash Dye Stabiliser
- 54 Point Pre-Inspection Report
The Rug Laundry Reviews...
ExcellentBased on 144 reviewsTrustindex verifies that the original source of the review is Google.Christine2024-08-05Great service with Aled. Had my Laura Ashley rug cleaned . Came back lovely and clean. Spotless. Very pleased. Thank you.Trustindex verifies that the original source of the review is Google.Trevor Anderson2024-06-13I am flabbergasted at how fantastic my chinese rug looks after being cleaned (see pics). First class, well done 5* well deserved.Trustindex verifies that the original source of the review is Google.Corraine COLLINS Dance Studios2024-06-13Great, efficient service. Puppy soiled rug now as good as new. I highly recommend Rug Laundry 👍🏼Trustindex verifies that the original source of the review is Google.Gareth Henshaw2024-06-06Fantastic service from start to finish!Trustindex verifies that the original source of the review is Google.Sue Small2024-06-041st Class service from start to finish, rug looks like new againTrustindex verifies that the original source of the review is Google.Paul Anstee2024-05-22Great company, great service. Very happy with our lovely clean rug. Very friendly and helpful service throughout the process. We will use again and recommend them without question.Trustindex verifies that the original source of the review is Google.Claire Foxwell2024-05-14Very responsive service. They answered my questions about which type of cleaning to go for very quickly and fully. Rug looks great and it was nice and convenient to be able to drop off and pick up from laundry on Glos Rd rather than pay for collection and return.Trustindex verifies that the original source of the review is Google.Helen2024-04-25Fab service from start to finish. Well worth the money. Would recommend. Fab results.Trustindex verifies that the original source of the review is Google.Norman Pereira2024-04-11Excellent service with first class communication for pick up and delivery.Trustindex verifies that the original source of the review is Google.Sean Rogers2024-03-15Superb personal service, stunning results
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